Julian joined International SOS in June 2011 as an International Operations Specialist (IOS) in the Philadelphia Assistance Center. Over the years, he has taken on a variety of roles across the organization, building extensive experience in both operations and client services.
During his time in Operations, Julian oversaw the First Call Desk, Flight Desk, Quality, and Training functions. He also helped create the Operations Liaison role to support Scholastic clients and later served as an Assistant Operations Manager. These experiences provided him with a strong foundation in service delivery, team leadership, and client support.
In 2019, Julian transitioned to Client Services as a Client Delivery Specialist. He quickly moved into the Onboarding Specialist role and was promoted to Onboarding Team Lead in 2021. In these positions, he focused on improving the client onboarding experience, strengthening collaboration across teams, and helping clients get the most value from their partnership with International SOS.
As Manager of the North America Client Delivery Specialist team, Julian leads a group dedicated to supporting clients and partnering closely with the Sales organization to ensure a seamless client experience. Drawing on more than a decade of experience with International SOS, he is passionate about building strong relationships, developing high-performing teams, and delivering exceptional service. He reports to Janean Scarborough.