Janean Scarborough, Head of Client Success for the Americas Region, leads a team of 32 professionals who manage a $172 million portfolio and support more than 1,500 global clients. With over 20 years of industry experience, she excels at fostering customer satisfaction, building trusted relationships with C-Suite executives, and driving operational excellence. Her consultative leadership has resulted in increased subscription adoption and millions in recurring annual revenue for the organization.

Janean is passionate about team development and continuous improvement, empowering her team through mentorship and the integration of innovative technologies. She is dedicated to optimizing service models and enhancing organizational resilience, ensuring exceptional value and support for clients worldwide.